Introduction

Prime Fire Services ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

We may collect information about you in a variety of ways, including:

Personal Data: Name, email address, phone number, business name, and address that you voluntarily provide when contacting us or requesting a quote.
Technical Data: Our hosting provider may automatically collect standard server log information such as your IP address and browser type for security and operational purposes.

How We Use Your Information

We use the information we collect to:

Respond to your inquiries and provide customer service
Send you quotes and information about our services
Schedule and perform fire safety services
Improve our website and services
Comply with legal obligations

Third-Party Services

We use the following third-party services to operate our website and communicate with you:

Resend: We use Resend to deliver emails from our contact form. When you submit a contact form, your information is transmitted through their service to deliver your message to us.
Cloudflare Turnstile: We use Cloudflare Turnstile on our contact form to protect against spam and abuse. This service may set cookies and collect technical data to verify that you are a human visitor. This is a functional service necessary for the operation of our website.
Cloudflare: Our website is hosted on Cloudflare, which may collect standard server logs including IP addresses and browser information for security and operational purposes.
Cloudflare Web Analytics: We use Cloudflare Web Analytics to understand how visitors use our website. This privacy-focused analytics service does not use cookies and does not track you across other websites. It collects anonymous, aggregated data such as page views, referral sources, browser type, and general geographic location (country level). No personally identifiable information is collected. For more information, see Cloudflare's Privacy Policy.

Cookies

Our website uses only functional cookies that are necessary for the operation of the site. Specifically, Cloudflare Turnstile may set cookies to verify that visitors are human when using our contact form. We do not use cookies for advertising or tracking purposes. Our analytics service (Cloudflare Web Analytics) does not use cookies.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

With service providers who assist in our operations
To comply with legal requirements or respond to lawful requests
To protect our rights, privacy, safety, or property

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

Your Rights

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Opt out of marketing communications

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Prime Fire Services
Email: info@primefireservices.com
Phone: (920) 572-0323